Shipping policy

Production & Order Processing

Every piece of art on our store is printed to order, custom-finished, and fulfilled carbon-neutrally by our printing partner, theprintspace, based in London. Because we make your items specifically for you, they take time to produce before we hand them over to the courier.

Standard Fine-Art Prints (Unframed): 1 to 3 working days production time.

Mounted or Framed Prints: 5 to 10 working days production time (as frames are handmade to order).

Note: Working days are Monday to Friday, excluding UK bank holidays. If you order multiple items, we may package and ship them separately depending on their dimensions.

UK Delivery Estimates

Once production is complete, we dispatch your order using tracked courier services (such as Royal Mail or DHL). Total estimated timelines from the moment you purchase to arrival at your doorstep are outlined below:

Art Prints: 1–3 working days production time, 6–10 working days transit time. Total estimated delivery time is 7-13 working days.

Framed / Mounted Art: 5–10 working days production time, 6–10 working days transit time. Total estimated delivery time is 11–20 working days.

International shipping 

We currently ship within the UK only. International shipping options may be available at checkout.

Shipping Rates

Shipping charges are calculated at checkout based on the total size and type of items in your order.

Order Tracking

As soon as your art is printed and packed, you will receive an automated dispatch email. Please allow up to 24 hours for your tracking link to activate after dispatch. Most orders include a tracking link so you can follow your package to your door. Standard postal orders follow carrier delivery timelines without live tracking — we'll confirm your dispatch and expected arrival window in your email.

Damaged Goods & Production Issues

We take immense pride in the quality of our prints. However, if your order arrives damaged during transit or exhibits a printing defect, please contact us at hello@owlyart.com within 14 days of delivery. Please include clear photographs of the damage to both the artwork and the exterior packaging. Because our items are custom-printed on demand, we will arrange a free replacement and expedite it to you as soon as possible.

Delays

During peak periods (e.g. Christmas, bank holidays), production and delivery times may be longer than stated. We will always endeavour to keep you informed.

Refund Policy 

For full details, please see our Refund Policy [Refund Policy](https://owlyart.com/policies/refund-policy).